FAQs

Welcome to the Xecure LLC FAQs page! We’ve compiled a list of frequently asked questions to help you with your shopping experience. If you have additional questions, feel free to reach out to us!

1. What is your return policy?

We accept returns within 30 days of delivery. Items must be unused and in original packaging. Please review our full Return and Refund Policy for more details.

2. Do you offer warranty on your products?

Yes! We offer a 1-Year Warranty on all our products, covering defects in materials and workmanship. For more details, see our Warranty Policy.

3. What payment methods do you accept?

We accept all major credit cards, PayPal, and secure online payment options. Check our Payment Methods page for more information.

4. How long does shipping take?

For the USA, we provide Economy shipping within 5-8 business days for handling and 5-12 business days for delivery. For the UK, shipping takes 6-12 business days for handling and 5-12 business days for delivery. For more details, see our Shipping Policy.

5. How can I track my order?

Once your order has shipped, you will receive a confirmation email with tracking information. You can track your order using the link provided in the email.

6. What if my item is damaged or defective?

If you receive a damaged or defective item, please contact us at support@xecure.shop within 7 days of receiving your order. We will guide you through the return process.

7. Can I cancel my order?

Orders may be canceled only if they have not yet been processed or shipped. To cancel your order, please contact us as soon as possible at support@xecure.shop.